Privacy policy

This policy describes how Raquel Herrera, a clinical psychologist practicing in Cali (Colombia), collects, uses, stores, and protects the personal data of visitors to cuidadopsicoespiritual.com and of those who request professional psychology and psycho-spiritual care services.

Personal data is processed under Colombia's Law 1581 of 2012, Decree 1377 of 2013 and related regulations, and the ethical principles of Law 1090 of 2006 regulating the practice of psychology.

1. Data controller

Raquel Herrera
Clinical psychologist
Carrera 34 # 4D-29, segundo piso, Barrio San Fernando Viejo
Cali, Valle del Cauca, Colombia
Email: raquel@cuidadopsicoespiritual.com
Phone / WhatsApp: +57 304 683 3670

2. Data we collect

• Contact data: name, email, phone or WhatsApp number.
• Inquiry data: general reason for reaching out, preferred modality (in-person or online), and any message you choose to share.
• Sensitive clinical data: only when you begin a therapy process, always with your written informed consent. This data is protected by professional secrecy.
• Technical data: IP address, device type, browser and pages visited, collected in aggregate to improve the site.

3. Purposes

• Respond to your inquiries and schedule consultations.
• Provide the professional psychology services you contract.
• Maintain your clinical record under applicable regulations.
• Send administrative communications about your process.
• Comply with legal, accounting, and judicial requirements.

We do not use your data for unrelated commercial purposes, nor share it with third parties for advertising.

4. Confidentiality and professional secrecy

All information shared in the therapeutic context is protected by professional secrecy (Law 1090 of 2006). It may only be disclosed in the exceptional cases provided by law: serious risk to the life of the client or third parties, judicial requirement, or express authorization by the client.

5. Processors and third parties

• Vercel Inc. — website hosting.
• Neetocal — appointment scheduling.
• Email provider — receiving form submissions.

6. Your rights

• Access, update, and correct your personal data.
• Request proof of the authorization given.
• Be informed about the use given to your data.
• File complaints with the Superintendencia de Industria y Comercio for breaches of Law 1581 of 2012.
• Revoke authorization and/or request deletion of your data when no legal or contractual duty requires its retention.

To exercise any of these rights, write to raquel@cuidadopsicoespiritual.com.

7. Retention

Contact data is kept while there is an active professional relationship or legitimate interest. Clinical records are kept for the period established by applicable Colombian law.

8. Security

We use reasonable technical, administrative, and physical safeguards. No internet transmission is fully secure; please avoid sharing sensitive clinical information through open channels.

9. Cookies

This site may use strictly necessary cookies and aggregate analytics cookies that do not identify individuals. You can disable cookies in your browser.

10. Changes

We may update this policy to reflect legal or service changes. The current version will be posted on this page with its update date.

11. Contact

Any concerns about the handling of your personal data can be directed to raquel@cuidadopsicoespiritual.com.